After being a long time, very satisfied client at another processing firm, we started running into many problems that led to challenging issues over a number of weeks and months. Very reluctantly we sought an alternative and very hesitantly decided to leave our long time processor and go with Seat Scouts. Boy was our faith rewarded!
From the very first minute we decided to switch, Drew and his team made themselves available 24/7 to us. And anyone who knows me knows whether it’s 11pm on a Tuesday night or 8am on a Sunday morning, I will not hesitate to hold them to that! I wish I could give you an instance where they failed us but honestly I can’t think of one. They were always there to support us each and every step of the way and thankfully we have not had one issue in many months. You can’t ask for anything more than that from a company and they delivered what they promised and continue to do so.
If you’re looking for a company that can provide you with all of the services you need to operate your business efficiently, is always looking to innovate and develop new products, but continues to treat you like the old days rather then being a faceless name and account number, then these are the guys for you. Don’t settle for mediocrity and be afraid to have the guts to switch. I assure you you’ll be glad you did.
– Steven Lichtman